77^%of our guests
recommend this hotel

Jeng4

This was our 2nd time staying at SVVRV. Both times we enjoyed our stay. This recent stay we had a few bumps but they were fixed (all but one). The first night after using the jacuzzi we get a knock on the door from the guest under us about the water dripping down in there room. Maintenance showed up and verified that there were water and they would come in early to fix it. So instead of getting up early the next morning we decided to go ahead and move to another room that night. Well another guy showed up the next day and apologized for having to move and everything and also said that after checking everything he didn't see anything and gave us credit that we could use on property. Second thing, after moving to the new room (10 something at night with 4 kids) I'm getting ready for bed and I noticed something red I check my kids and everything to make sure no one is bleeding and we weren't so I begin checking all the covers and sheets and I see what looks like a juice stain so I pulled those 2 off. I get the extras out of the closet only to see they had stains. At this point I'm over it and just got in bed and slept under the stainless sheets. Third thing, I get up the next morning to make breakfast and noticed water dripping in the refrigerator. Water was all in the bottom drawers. I called, maintenance came and said that it was dripping because it was up too high (5) so he set it at 3. Well that couldn't have been the problem because I put a cup under the spot that was dripping and it filled up. Last problem, we were getting ready to go out for the day and I noticed our diaper bag was missing. I called lost and found no one answered so I went to the front lobby told them what was going on he called L&F at first they said nothing had been turned in then they said they have one that might be mines. I waited about 20 minutes only to be told oh it was here a few months ago. Well I knew the bag had to be left in the first room we were in and I explained that. Security was sent to that room and said he didn't see anything. My husband called and security was sent back up and my husband went to see if he could go in and look with him. Well what do you know the bag was there and was found by my husband. He said all security did was walk in and walk out. He didn't check the closets (that's were it was) or anything. Our room had everything we needed. Everyday the housekeeper stopped to see if we needed anything. The only thing I would suggest is that a mop and bucket needs to be in the rooms. The first room didn't have a vacuum but the second one did. A few more baking dishes would be nice too. All in all we enjoyed ourselves and can't wait to come back next year or sooner.

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3.9 ^/5

• Room Comfort

• Hotel Staff

• Quality of Sleep

• Facilities

• SPG Recognition

• Food & Beverage