Sheraton Vistana Villages Resort Villas, I-Drive/Orlando


12401 International Drive, Orlando, FL, 32821, United States   •  Weather:   

Local Time Phone 407-238-5000 Hotel Reservations 866-208-0004


Resort Policies

4:00 PM |  10:00 AM 

ADA Policy

The resort is compliant with ADA. ADA compliant villas are available and should be reserved in advance by calling the resort directly.


Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).


Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.


Check Cashing Policy

Check cashing services are not available.


Early Arrival Policy

We are pleased to accommodate early arrivals upon request, subject to availability. To guarantee early check-in, we recommend guests reserve their villa for the night prior to arrival. Please contact the resort directly to make arrangements.


Extra Bedding Policy

We are pleased to provide complimentary cribs.


Gift Certificate Policy

To redeem a gift certificate, please fax a copy of the gift certificate along with the guest's name, address, phone number, and desired redemption dates and accommodations to (407) 903-4302, or call (800) 583-6170, ext. 7.


Housekeeping Policy

Resort rates are available with or without housekeeping. Guests who opt for housekeeping service will receive a complete villa cleaning each day of their stay and a bed linen change every third day. Additional linen changes can be added for a nominal fee. Guests who opt out of housekeeping service may add it at a later date, for a fee. Please contact the resort for additional details.


Package Handling Policy


The resort’s mail room accepts parcels for registered and arriving guests. Every parcel must be addressed to a registered guest or to the name on a future reservation. Parcels are accepted up to 14 days prior to arrival and held up to 7 days after departure. Improperly addressed parcels will be returned to sender, as will those left for more than 7 days after departure.

A 10 USD handling fee will apply to each parcel weighing up to 10 pounds. An additional 1 USD per pound will be apply to each parcel weighing more than 10 pounds, with a maximum of 25 USD per parcel. Please contact the resort for additional details.


Pet Policy

Pets are not allowed.


Smoking Policy

Our resort is smoke free. While designated smoking areas are available throughout the resort, smoking is prohibited in all villas, on balconies and terraces, and in enclosed areas around the pools and children’s play areas. A fee of 250 USD will be charged to any guest who smokes in smoke-free zones.

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